FAQ - AFTERSALES

Frequently Asked Questions - Answered

1. i need a specific part, what information should I have ready?

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2. I NEED A SPECIFIC PART AND I CANNOT FIND IT IN YOUR CATALOG, SHOULD I STILL SEND YOU A REQUEST?

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3. DO YOU SHIP to my country?

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4. CAN YOU SHIP DIRECTLY TO A THIRD PARTY (F.E. A HOSPITAL)?

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5. ARE THE parts PACKED SAFELY FOR TRANSPORT?

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6. HOW LONG DOES IT TAKE TO GET THE PART DELIVERED?

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7. CAN THE ORDER BE PROCEEDED ON THE SAME DAY?

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8. HOW CAN I PAY? ARE THERE ANY FEES I SHOULD BE AWARE OF?

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9. WHAT ARE YOUR PURCHASING OPTIONS? DO YOU ALSO SELL ON 'EXCHANGE', WHEN I HAVE A DEFECTIVE PART AVAILABLE?

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10. DO YOU OFFER WARRANTY AND TECH SUPPORT?

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11. DO YOU ALSO REPAIR PARTS?

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12. WHICH CARRIERS DO YOU USE?

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13. ARE YOUR PARTS TESTED?

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14. WHAT IS THE ADVANTAGE OF Scandinavian Medical Solutions OVER AN OEM?

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TextOur Values

Our Aftersales Values

Quality Management, Knowledge, and Trust

The management of spare parts requires a high level of quality assurance. This is based on our years of industry experience and knowledge, and the reason why our customers trust us.

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CONTACT

INVESTOR
SCANDINAVIAN MEDICAL SOLUTIONS
Gasvaerksvej 46. 1.sal DK-9000 Aalborg
VAT: 39 90 17 49
GENERAL CONTACT
CERTIFIED ADVISOR
Norden CEF A/S Kongevejen 365, DK-2840 Holte
VAT: 31 93 30 48